(no subject)

Being a small business owner, I have customer service as a top priority. E-mails are usually answered within a matter of hours and max. within one business day. Orders are usually sent out the same day as they are placed and max. within two business days. And it's usually not an ungrateful job, because satisfied customers are repeat customers, and happy customers are customers who will recommend our business to their friends - and getting positive feed-back from excited customers is immensely, feel-good rewarding.

Lately, holding the other end of the stick as a customer, I am once again reminded of just how important good customer service is. We've been sending E-mails (or used online contact forms) to people we wish to purchase services or goods from, but apart from one reply, we've heard nothing. Absolutely nothing. Repeated attempts at contacting the various people we need to talk to have also not yielded any results - and these are big national and international companies. This annoys me to no end, and yes, I'm looking to take my business elsewhere.

All the studies that shows that the internet customer service as a whole is way below the acceptable level are apparently right.