(no subject)

[rimturse]

Okay, this *IS* crappy customer service.

On the 24th of JUNE (!), I call TDC Private to ask a question. They tell me that I need to ask TDC Business. TDC Business can only be contacted by e-mail, so I write and e-mail and wait. And wait. And wait. And wait. Today AUGUST 12th (!), I get a reply.

The reply? "The information you're looking for can be found with the Danish Tax Department."

What I want to reply: "Great, thank you. How long would it have taken to write that 1 1/2 months ago????"

Comments

[driftingfocus.livejournal.com]

That's a case where I'd be emailing daily.

Where are you living, again?

[frigg.livejournal.com]

To me honest, I've been so stressed that I'd more or less forgotten about it - or that is, remembered occasionally and then forgotten by the next time I sat at the computer.

I live in Denmark now, and usually the customer service is good here, but there are a few rotten apples.

[angrboda]

TDC is super-non-user friendly. When I got my internet connection they gave me this box with the stuff I needed including an installation cd. I did exactly as the program on the cd told me to but afterwards there was STILL no connection. So I called them and proclaimed myself a not-happy customer. The guy on the other end helped me go into the control panel and switch some sort of non-default(!) setting. Then it worked. But why didn't they write that in their material? I'd say it was pretty relevant information.

Also, when my friend Vita wanted to cancel their security suite (which btw is expensive crap), she tried to do as it said on their website, but it wouldn't let her log in to do it. Thinking perhaps she had her password wrong, she tried a number of times and discovered that it would log her in to see her email, but not to do anything else. So she called them to have them help her cancel it and explained that for some reason she couldn't log in to do it herself. The reply she got was 'Oh you have to cancel it online'.

Seems like it's a pattern with them, doesn't it?

[frigg.livejournal.com]

I've had very little problems with them up until now. They've always been superfriendly and helpful, but it's starting to sound as if I might just have been lucky.