Dear courier companies...
Sep. 23rd, 2009 04:30 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rimturse...where do you find them????
Your drivers, that is. Some of them are real gems. Did you ever consider writing a manual for them. If I may, I'd like to suggest it looks something like this:
How to deliver goods
1. Load packages in truck and proceed to address of delivery.
- address of delivery means the address written on the package. It doesn't mean approximate address written on the package. For example "Green Hill Road" is not the same as "Old Green Hill Road". Accusing recipient or sender of packages for not writing address correctly when you don't find a number 102 on "Green Hill Road" when you actually had to deliver the package to "Old Green Hill Road nr. 102" is pathetic. Don't do that.
- address of delivery also usually means a house or another building that can be identified as a place where people either live or work. It does not mean an open machine shed in the middle of nowhere nor a stable or simply the end of a road. Now if you, completely incapable of driving to address of delivery, should decide to put the packages in a machine shed in the middle of nowhere, informing someone that you put them there is a good idea. LYING about it, saying that you did deliver to the address of delivery and received a signature confirming the delivery? N.o.t c.l.e.v.e.r. Especially not when recipient missing the packages asks to see said signature.
2. Check if the recipient is present to receive the packages.
- this is usually achieved by going to address of delivery (see above point) and either...okay, now it gets tricky; RING the doorbell or KNOCK on the door. Do not start opening all the stable and garage doors to see if there's somewhere you can just dump the packages - and if you MUST open all these doors, please CLOSE them again...just saying.
In relation to actually announcing your presence; it's for your own good as well. Not only do you get that signature confirming delivery, you also look silly wandering around like that, checking out all buildings except the main one, and the recipient will not have to run around trying to find you while you trespass on his/her property.
Your drivers, that is. Some of them are real gems. Did you ever consider writing a manual for them. If I may, I'd like to suggest it looks something like this:
How to deliver goods
1. Load packages in truck and proceed to address of delivery.
- address of delivery means the address written on the package. It doesn't mean approximate address written on the package. For example "Green Hill Road" is not the same as "Old Green Hill Road". Accusing recipient or sender of packages for not writing address correctly when you don't find a number 102 on "Green Hill Road" when you actually had to deliver the package to "Old Green Hill Road nr. 102" is pathetic. Don't do that.
- address of delivery also usually means a house or another building that can be identified as a place where people either live or work. It does not mean an open machine shed in the middle of nowhere nor a stable or simply the end of a road. Now if you, completely incapable of driving to address of delivery, should decide to put the packages in a machine shed in the middle of nowhere, informing someone that you put them there is a good idea. LYING about it, saying that you did deliver to the address of delivery and received a signature confirming the delivery? N.o.t c.l.e.v.e.r. Especially not when recipient missing the packages asks to see said signature.
2. Check if the recipient is present to receive the packages.
- this is usually achieved by going to address of delivery (see above point) and either...okay, now it gets tricky; RING the doorbell or KNOCK on the door. Do not start opening all the stable and garage doors to see if there's somewhere you can just dump the packages - and if you MUST open all these doors, please CLOSE them again...just saying.
In relation to actually announcing your presence; it's for your own good as well. Not only do you get that signature confirming delivery, you also look silly wandering around like that, checking out all buildings except the main one, and the recipient will not have to run around trying to find you while you trespass on his/her property.
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no subject
Date: 2009-09-23 03:46 pm (UTC)However, other stuff is sent via UPS and Fedex and a couple of other carriers. I get your point right away with them. I think there must be a production line for the creation of delivery guys as they all seem to be just the same. I live in a town with a population of 2,000, which means it isn't big. There are no more than two roads that are called Crescent and they are in the same subdivision. Westview and Parkview happen to begin with different letters of the alphabet. Unfortunately, the the numbering of houses on both crescents is comparable. This is why we sometimes get people bring our parcels and why we sometimes have to take theirs to them. Yes, a signature is required and I don't know who gives them, being as how the packages are left on the front step, and I do have a doorbell, which does work.
no subject
Date: 2009-09-23 07:44 pm (UTC)Westview and Parkview are very different, they must be exceptional to mix those two up.
no subject
Date: 2009-09-23 05:22 pm (UTC)3. If the recipient isn't home and you leave one of those little notes in the letterbox, it's always a good idea to write ALL the package tracking information.
If you do not, you will get your own colleagues in customer service in trouble when customers start scolding them for insisting that the customer hasn't given the correct package number when the customer has bloody well checked, double-checked, triple-checked and quadruple-checked every thing written on the form and gone so far as to take a picture of the stupid thing to prove it.
Everybody looks silly when trying achieve sensible results with only half a package number.
no subject
Date: 2009-09-23 07:47 pm (UTC)no subject
Date: 2009-09-23 07:49 pm (UTC)no subject
Date: 2009-09-23 07:52 pm (UTC)Pretty embarassing for them. I'm wondering how the driver could write just a partial number? What goes through his mind? Maybe: "GLS12345...naaah...to troublesome to write the last 4 numbers"
no subject
Date: 2009-09-23 08:01 pm (UTC)My conversation with their customer service went more or less like "what is the package number" "it's XXXXXX" "That number doesn't exist" "It says XXXXXXX." "That number doesn't exist. What is the package number?" "XXXXXXX" "That number doesn't exist. What is the package number?" "I'm telling you, it says XXXXXX!!! Look I attached a picture" "I cannot view your picture on this account. Try sending it to Something@something.dk" *sends* "Your picture doesn't seem to work. Ask your friend for the package number"
At which point I wondered, if the sender has the package number, could they not have suggested asking her right away???? O.o Would have saved everybody lots of trouble.
Oh, this reminds me. Post Danmark once tried to deliver a package to Survivor to the house across the road. And they live in the country so it's not like you walk up a wrong garden path. And then asked the husband there if he was sure he was not Survivor/it wasn't the right address. O.o
no subject
Date: 2009-09-24 12:03 am (UTC)no subject
Date: 2009-09-24 09:59 am (UTC)no subject
Date: 2009-09-24 02:46 am (UTC)no subject
Date: 2009-09-24 09:58 am (UTC)Bad delivery service one day, world domination the next!